FAQs

Product FAQs

1.Which sports is the EliteFlex K1 Knee Support suitable for?

  • Perfect for with frequent directional changes and jumping such as running, basketball, soccer, volleyball, badminton, and tennis.
  • Ideal for fitness, hiking, cycling, and other activities that involve knee exercise.
  • Recommended for arthritis patients or individuals recovering from knee injuries.

2.How to Properly Wear Jlebow EliteFlex Knee Support?

  • Select the size that fits your knee, slide it on smoothly, and position it correctly above the knee joint.
  • To remove, gently pull from the bottom to avoid folding or rolling, which might damage the support.

 3.Unisex Compatibility

  • Yes, the knee support is designed for both men and women.

 4.Relieving Pain and Aiding Recovery

  • Our bioactive woven fabric accelerates recovery and reduces pain, boosts blood flow around the knee, and promotes lymphatic drainage, helping to alleviate swelling and discomfort.

 5.All-Day Wear Comfort

  • Many users find it comfortable to wear for extended periods, even during sleep. However, it's essential to listen to your body and adjust as needed.

 6.Washing Instructions

  • Wash in warm or cold water, and tumble dry on low heat. Avoid bleaching, ironing, or dry cleaning.

 7.Durability of Embedded Elements

  •  The elements are permanently embedded and remain active for the product's entire lifespan.

 8.Allergy Concerns

  • Although rare, some customers have reported allergic reactions not directly related to our product. If you experience discomfort, please contact us with details. 

Order FAQs

1.New Customer or Bulk Purchase Discounts

  • We occasionally run promotions for first-time buyers and provide discounts for bulk orders. Sign up for our newsletter to stay updated.

 2.Order Processing and Shipping

  • Orders are typically processed within 1-2 business days and then shipped based on the selected delivery method.

3.Order Tracking

  • After dispatch, you will receive an email with a tracking number to monitor your package's journey.

 4.Order Changes and Cancellations

  • For modifications or cancellations, contact us within 24 hours at info@jlebowsports.com. Orders are non-cancellable after this period.

5.Incorrect Shipping Address

  • If you've provided an incorrect address, contact us immediately at info@jlebowsports.com. Post-shipment corrections may incur additional shipping fees. 

6.Refunds or Exchanges

  • If dissatisfied, contact us within 30 days of receiving your product for a refund or exchange. We accept returns for defective or damaged items upon arrival.

 7.Checkout Security

  •  Absolutely. We use SSL encryption to safeguard your personal and payment information.

8.Shipping Costs and Options

  •  We offer free standard shipping on all orders, with expedited shipping available at an additional cost.